Customer-Centric
Customer-CentricAdhere to the "customer-centric" principle of service
I sell, I serve
I installed, my service
The warranty time is five years. Within Warranty period, if under the usage of instruction sheet, any product broken or damage, we will offer the repair service for free or replace for free.
Products can be replaced for free within three years after sale if it cannot use due to the quality problems, in the precondition of non-artificial damage. We will pay for the freight.
Warranty time is start with the date of manufacturer, if any special circumstances, the user, sales agents, manufacturers can negotiate.
Even if within the warranty period, if the following occurs, certain maintenance costs will be charged:
1. The malfunction and damaged caused by incorrect use, the unauthorized repairs and alteration.
2. The damage caused by fire, flood, abnormal voltage, other natural disasters and secondary product damage.
3. The product malfunction caused by the fall and transportation failures after purchase.
4. The product malfunction caused by not in accordance with the user manual operation.
5. The malfunction and damaged caused by the other barriers (man-made factors or external device).
| National laws and regulations
In addition, if the national applicable laws and regulations clearly stipulate otherwise, the company will comply with relevant laws and regulations.
| Customer service consultation
Please click on "Online Customer Service" on the right side of the page.
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